Festival Coaches Terms and Conditions
Paypal is the payment service for Festival Coaches. By completing this transaction you are agreeing to the Terms and Conditions below.
Paypal will deduct your payment from your card at the time it processes your credit /debit card transaction. When you purchase a ticket via the Festival Coaches website, all
transaction details that you provide to us (including your name and credit card details) will
encrypted using SSL (secure socket layer) technology. Paypal will take reasonable steps to
safeguard transaction details, but you acknowledge and agree that the use of internet
booking can never be completely secure.
Any person who purchases a ticket and travels on a Festival Coaches service agrees to these
Terms and Conditions.
These Terms and Conditions form the basis of your contract with Festival Coaches. In
these Terms and Conditions ‘you’ and ‘your’ are references to the lead passenger who must
book on behalf of all persons named on the booking. By agreeing to these Terms and
Conditions, the lead passenger confirms that he/she is so authorised and agree to be bound
by these Terms and Conditions. References to ‘we’, ‘our’, and ‘us’ are references to Festival Coaches. Please note, changes to these Terms and Conditions or to any of the
information appearing in our promotional material will only be valid if expressly agreed by
us in writing. When we have confirmed your booking by issuing a confirmation and receipt
for full payment, a contract exists under which we accept responsibility for the provision of
all products described on web site.
Festival Coaches agrees to carry our customers and their luggage for the journey purchased
and stated on their ticket subject to these Terms and Conditions.
Interpretation of Terms
The listed words shall have the following meanings:-
“Conduct or Industry Regulations” means the Public Service Vehicles (Conduct of Drivers,
Inspectors, Conductors and Passengers) Regulations 1990 as amended by the Public Service
Vehicles (Conduct of Drivers, Inspectors, Conductors and Passengers) (Amendment)
“Contract” means any agreement for the supply and purchase of the Services provided by
Festival Coaches and/or its suppliers and partners
“Customer” means any person or company who purchases the services from Festival Coaches
“Service(s)” means the outward and return journeys provided or arranged by Festival Coaches between two stated locations
“Driver” means the driver of a Festival Coaches vehicle, supplied under contract by a
“Website” means the Festival Coaches website www.festivalcoaches.co.uk
“day(s) of operation” means the dates on which Festival Coaches have scheduled
services for which they have sold tickets to travel to customers
“lead customer” the customer who makes the purchase and in the case of a group booking
becomes the main contact
“coach” or “vehicle” means the coach or other means of transport provided by a third party as hired by Festival Coaches, on which you are travelling for the purpose of fulfilling the service
purchased by the customer
“concessionary ticket” means any ticket issued by us or on our behalf to travel on a Festival Coaches service for which a discounted fare is applicable
"luggage” means any property which the customer wishes to be transported with them
either in a vehicle luggage hold or on their person on the vehicle.
"Special Conditions” means any additional conditions relating to a ticket which may be set
out by Festival Coaches at any time and may be applicable to any promotional or
"ticket” means any ticket issued by us or on our behalf, which details any service for which
travel is permitted and a fare has been paid.
“eticket” means any “ticket” which is issued electronically
“special event” means any event, such as a music festival or sporting event, that is
the destination or pick up point of a service or journey
“Notice(s)” Should Festival Coaches have to alter or cancel the ticket and the details
of the ticket we will make all reasonable effort to contact the customer with a notice using
the customer details as stated during the ticket booking process and/or via the website.
“third party” “third party carrier” or “operator” a company to which we contract all or part
of a journey.
"we", "us" “ourselves” and "our" refers to Festival Coaches.
"you" means the lead passenger who agrees to these Terms and Conditions for the purpose
of travelling on a service with Festival Coaches.
Any reference to “writing” or “written” includes faxes and e-mail.
Where the words include(s), including or in particular are used in these Conditions, they are
deemed to have the words without limitation following them and where the context
permits, the words other and otherwise are illustrative and shall not limit the sense of the
words preceding them.
In these Terms and Conditions a reference to the singular shall include the plural and vice
Paying for your booking
Upon making a booking, you must pay the full stated amount subject to our right to refuse
to accept your booking at our absolute discretion; once we have received your full payment
you will then receive a confirmation of booking. The contract between us will not be formed
until you receive the confirmation of booking. Prior to that your booking will be treated as
an offer which is open for acceptance by us.
The coach travel tickets are dispatched by email immediately upon successful completion of your booking.
On receipt you must check your documentation and inform Festival Coaches immediately if
it is not correct otherwise we will not accept liability for any inaccuracies. We regret that we
will not accept any liability if we are not notified of any inaccuracy in any document within 5 days of our sending it out.
Paypal will deduct your payment from your card at the time it processes your credit /
debit card transaction.
1.1 By using the services advertised and sold by Festival Coaches you, the Customer,
is agreeing to comply with the following rules and guidelines
1.2 Festival Coaches only uses experienced and professional Coach Operators with
all relevant licenses and insurances in place. By accepting the Festival Coaches terms
and conditions you are also agreeing to abide by the terms and conditions of hire as set out
by the Operator. A copy of these can be seen upon request to Festival Coaches via our contact us page of our website or by calling us on 07840283375.
These Operator terms and conditions are largely generic and may also be detailed in Festival Coaches terms and conditions but small variations are possible..
2. Information given to the customer
2.1 Festival Coaches follows strict rules and procedures to ensure each Customer
receives all the correct information and journey details as per the Customer’s order. It is the
responsibility of the Customer to check the accuracy of your booking, the ticket and travel
dates and times to ensure they are correct. If they are incorrect the Customer must contact
Festival Coaches as soon as possible to ensure they have the correct details for the
journey booked. Festival Coaches can accept no responsibility for refusal to travel if
the Customer’s details do not match the journey being provided on the Days of Operation.
2.2 If Festival Coaches have to alter a departure or arrival point or the date and time
is changed then we will notify all Customers using the contact details provided during the
ticket booking process with reasonable notice being given to the Customer. Festival Coaches accepts no liability for changing any details of the journey when forced to by events
out of its control as detailed in clause 4.6
2.3 It is the Customer’s responsibility to check that the journey is operating as scheduled
from the location, date and time stated on the ticket by contacting Festival Coaches immediately or as close do departure as possible to ensure they are aware of any last minute changes, before setting out for the service. Relevant contact details are shown on the website.
2.4 Not all information relating to the booked journey may be available to Customers at the
time of purchase. Festival Coaches shall guarantee a seat on a coach relating to the
details stated on the booking confirmation and/or ticket. Any further information, such as
exact locations, times etc, if not available at the time of purchase, shall be communicated to
the Customer at a later date, with reasonable notice being given to the Customer. Festival Coaches will use the contact details supplied at the time of purchase and/or place
notices on the Website. It is the Customer’s responsibility to ensure they have all their
relevant travel details and we can be contacted via the website to confirm these details.
3. Your Ticket
3.1 Your ticket is your confirmation of the details of the service you have purchased from Festival Coaches and it shows relevant journey details. It acts as confirmation of a contract
agreed to by you and us for the provision of a service detailed on the ticket.
3.2 Your ticket is our property and shall be returned to us on request.
3.3 A ticket may used by other person(s) not named on it, change of passenger names must be provided to Festival Coaches 72 hours prior to departure, failure to comply could result in non-carriage and Festival Coaches will not be held liable in this instance.
3.4 Your ticket permits you to travel only on the services detailed on it. Any Special
Conditions associated with the ticket are subject to Notices from Festival Coaches.
Travel at any other time is not guaranteed. Festival Coaches will allow you to travel
on another of its Services if it is operationally viable but it can not guarantee this.
3.5 Your ticket expires and is no longer valid when the booked journey(s) detailed on it are
3.6 It is the customer’s responsibility to check your ticket for any errors as soon as you
receive it. The Customer must report any errors on the ticket to Festival Coaches as
soon as possible and no later than 72 hours prior to the booked journey departure time and
date. If you do not inform us of any errors within the required time period, then your ticket
will be assumed to contain the correct journey details. Festival Coaches will correct
any ticket which contains any errors that are deemed to be the fault of Festival Coaches if we are informed within the time period. Festival Coaches reserves the right to refuse travel to any person with a ticket detailing a service which is different from the service on which you are attempting to travel.
3.7 Any passenger presenting themselves for travel with Festival Coaches would be assumed to have paid for the journey even if they have no physical ticket. They should be able to produce evidence of payment upon request. If evidence of payment cannot be produced Festival Coaches reserves the right to refuse carriage without liability to the passengers travel needs.
3.8 If you are in possession of a Concessionary ticket you may be required to produce
evidence that you are eligible for that ticket. A request of proof can be made at both the
time of purchase and when boarding a service. Any failure to show the required evidence
could result in you being required to pay the full fare for the journey.
3.9 If we have reason to believe that a ticket has been fraudulently used then we reserve
the right to refuse you travel. You will not be entitled to a refund for any ticket confiscated
in relation to this clause and we shall have no further obligation or liability to you.
4. Service changes
4.1 Services are subject to multiple pick ups without prior notification to passengers, this does not affect your consumer rights or obversely affect travel times.
4.1 Festival Coaches reserves the right to alter, suspend or terminate any Service
without notice whether before or after we have sent you a Booking Confirmation and/or an
eticket, and to substitute an alternative Service.
4.2 If we cancel or alter a Service or journey before it has started, other than due to events
beyond our control*, we will have the following liability to customers with valid tickets:
a) to ensure the customer reaches their booked destination by making alternative travel
b) cancelling the booking and enabling the customer to claim a full refund of the fare paid. If
any portion of the service has been used, such as the outward portion of a return ticket,
then 50% of the fare will be refunded.
4.3 If we cancel or alter a Service on which passengers with valid tickets are already
travelling before reaching the booked destination, other than for a reason beyond our
control*, we will have the following liability to customers with valid tickets:
to ensure the customer reaches their booked destination by making alternative travel
arrangements or by providing a replacement vehicle which may not be exactly as advertised.
4.4 Other than specifically detailed in these Terms and Conditions, we will not be liable for
any loss, damage, liability, or cost suffered by you as a result of any cancellation, withdrawal,
delay or alteration of any service by us.
4.5 If Festival Coaches is forced to cancel or alter any Service for reason of
emergency* or due to events beyond our control* then Paypal and Festival Coaches will have no liability to refund customers and we will have no further or other liability to you.
4.6 Festival Coaches will not be liable for any failure to fulfil our service as advertised
to the customer, which is caused by events outside our reasonable control. These events
include any act, event, non-happening, omission or accident beyond our reasonable control
and include in particular (without limitation) the following:
*Reasons of emergency and events considered beyond our control:
- Riot - Civil Unrest – Fire and/or damage at a scheduled arrival or departure point - War or
threat of war – Acts of Vandalism and Terrorism – Strikes, Lock Outs or other industrial
action – Stoppage or restraint of labour – compliance with requests, acts, decrees,
legislation, regulations or restrictions from the Police, other emergency services, customs or
other government officials and security services - extreme weather condition or natural
disaster – impossibility of the use of other means of public or private transport - extreme
road conditions, including unforeseen traffic delays and accidents causing delays on the
service route – vehicle being unavailable to Festival Coaches –impossibility of the use of public or
private telecommunications networks - problems caused by other customers – bankruptcy,
insolvency or cessation of trade of any carrier used by us – any circumstances which affect
4.6.1 The fulfilment of the delivery of our Service will be deemed to be suspended for the
period of any of the above reasons of emergency and events beyond our control. Festival Coaches will have an extension of time in order to provide the Service and will use
reasonable endeavours to find a solution to any of the above events by which our
obligations under these terms and conditions are affected.
4.7 Festival Coaches reserves the right to cancel any Service where passenger
numbers deem it commercially unviable. If Festival Coaches does withdraw any
Service for this reason we will provide Customers with reasonable notice and attempt to
offer a suitable alternative Service. All Customers will be offered a full refund in these
4.8 Festival Coaches reserves the right to alter your service for any reason at any time. Due
to the nature of our business we are subject to road and traffic conditions and laws and
regulations for vehicles and drivers. Festival Coaches will not be liable for any loss or
inconvenience suffered as a result of any service alterations. The Customer should ensure
they and members of their party have appropriate travel insurance to cover any consequent
losses suffered as a result of a delayed or altered journey, including but not limited to ongoing connections.
4.9 Our liability for cancellations and alterations of services:
4.9.1 Unless detailed in these terms and conditions we shall not be liable for any loss,
damage, liability, or cost suffered by you as a result of any cancellation, delay or alteration of
any Service by us.
4.9.2 Festival Coaches has no liability whatsoever to any person who has not
purchased or has not any proof of purchase of a valid ticket for a Festival Coaches Service.
5. Maximum liability to our customers:
5.1 Death and Personal Injury: Festival Coaches sub-contract to operators who must carry current insurance and in the event of Death or Personal Injury claims and liability would be to the third party operator as set out in their terms and conditions which are available upon request, this does not exclude your consumer statutory rights.
6. Event Cancellation
6.1 If you are due to travel, or are travelling, with a valid ticket on a Festival Coaches
Service to a ’special event’ - primarily a festival, concert or sporting event, we cannot take
responsibility whatsoever as a result of any change/omissions to the event or failure of the
event to take place as advertised. Our responsibility is to provide you with the travel service
to and from the event only.
7. Third Party Carriers
7.1 Festival Coaches hires Third Party Carriers, at the time of booking you will be considered to have accepted the third party’s terms and conditions and limitations of liability. The carriers terms and conditions can be made available to you upon request, please contact us using our contact us page on our website www.festivalcoaches.co.uk or call us on 07840283375. Whilst we cannot accept any responsibility for any loss or damage incurred as a result of any act or omission of any such third parties, we will give reasonable assistance in helping to resolve any reasonable dispute.
7.2 You accept that Festival Coaches may at any time arrange for you to be carried
for any part of a journey by a Third Party Carrier. You accept Festival Coaches has the authority to arrange a contract between you and that carrier and you accept the published terms and conditions of that carrier.
7.3 If any part or all of your journey is operated by a Third Party, and there is no contract in
place with you and the third party, then they will be considered a sub-contractor and these
terms and conditions shall apply to you.
7.4 If there is a contract in place between you and a Third Party, then we shall have no
liability to you if the third party fails to deliver the advertised service and you subsequently
make a claim for any loss or damage you suffer as a result. If we do have any liability to you
resulting from a contract between you and a third party then the third party shall be
considered a sub-contractor and you will be subject to these terms and conditions.
7.5 Third Parties are used for all or part of any Festival Coaches service, you shall owe
your obligations under their terms and conditions and any special conditions to that carrier
as well as us. The Third Party Carrier shall be entitled, in common with us, to the benefit of
any rights, remedies or limitations of liability which we have set out in these terms and
conditions and any applicable special conditions.
8.1 For safety reasons there are restrictions on what passenger property can be carried as
Luggage on our services. You must advise Festival Coaches in advance of any items
which passengers may wish to bring that are outside of the luggage restrictions. The
Customer shall be deemed to be aware of any Luggage restrictions which are put in place by
Festival Coaches and which may be published on the Website. At all times the Luggage
that can be carried shall be at the sole discretion of Festival Coaches and the Driver.
8.2 The following items are all prohibited from being carried on our services:
any weapons, drugs or solvents (other than medicines), live or dead animals, fish or insects,
battery powered wheelchairs / disabled scooters, prams, non folding pushchairs, non-folding
bicycles, surfboards, or any items which are in our opinion unsafe, or may cause injury or
damage to property, or which are considered by us to be unsuitable for carriage by reason of
their weight, size, shape or character, or which are fragile or perishable, or items with sharp
or protruding edges, or any item over 20kg in weight.
8.2.1 If you are found to have any of these prohibited items in your possession or within
your luggage, we reserve the right to refuse you travel and/or remove the items from the
coach immediately. If you require confirmation as to whether a particular item may be
carried then you should obtain our written confirmation before purchasing your ticket.
9.0 Festival Coaches will take every reasonable precaution to prevent loss or damage
to any item of a Customer’s Luggage. All Luggage carried will be entirely at the Customer's
risk and Festival Coaches accepts no liability whatsoever for loss or damage to such
Luggage howsoever caused. The Customer should ensure they and their party have
appropriate travel insurance in place to cover such loss or damage.
9.1 You are allowed to take onto a Service one medium sized rucksack or holdall and one
small piece of hand luggage. It is your responsibility to ensure that your Luggage is correctly
loaded and unloaded. You are responsible for your Luggage at all times. Festival Coaches representative staff and drivers are available at most areas of departure and arrival and will give
reasonable assistance when it is operationally viable and does not break any Health and
Safety regulations or Safe Working Procedures.
9.2 We reserve the right to refuse to carry any luggage which has not been properly packed
or labelled and to inspect all luggage to ensure it meets our requirements.
9.3 Only a small item of hand luggage may be stored in the passenger compartment of the
vehicle. All other luggage must be stored in the luggage hold.
9.4 It is your responsibility to see your Luggage put on and taken off a coach at each
location. Porterage is not provided.
10. Lost Property
10.1 The individual Coach Operators of your service will keep hold of any items left on a
vehicle and Festival Coaches will use reasonable endeavours to facilitate the return
of these lost items.
11. Our liability for lost luggage and property
11.1 If you lose or damage any luggage during a journey on a Festival Coaches
service you must notify a member of our staff as soon as possible. You must confirm any loss
or damage of your Luggage or property within 48 hours after the end of your journey by
contacting Festival Coaches using the contact us page on the website.
11.2. Festival Coaches will take reasonable steps to reunite passengers with lost luggage.
11.3 Your Luggage is carried on our service at your own risk. We will not be liable for any loss
or damage to your luggage or personal items or for items removed accidentally by other passengers. Festival Coaches advises all customers to insure their own Luggage and property against any loss or damage and keep hand luggage with you at all times.
12 Your Journey and the provision of service
12.1.1 The Customer is responsible for ensuring that they meet any service for which they
have a valid ticket for travel at the stated boarding point and for disembarking the Service at
the correct booked destination point.
12.1.2 All Customers should arrive at the departure location no later than 30 minutes prior
to the scheduled departure time as stated on the ticket/booking confirmation. If the
Customer arrives after the scheduled departure time Festival Coaches may give your
seat to another Customer. We shall not be liable to you if you arrive late for a service and
you are unable to travel. You can contact us on 07840283375 anytime prior to departure to advise us of late arrival and we will endeavour to accommodate, but services cannot be held for longer than 15-30 minutes after official departure time.
12.1.3 The advertised departure times of our Services are only approximate and, although
we will use reasonable endeavours to minimise any amendment to this time or to your
journey, we will not be liable if any Service arrives or departs later than scheduled.
12.1.4 Vehicles used are believed to be of a good standard, Festival Coaches has no control over the vehicle supplied by the third party, should the vehicle not be of good standard Festival Coaches holds no liability for refunds. Passengers are advised to call us on 07840283375 to advise us immediately of any problems with vehicles and we will take reasonsable steps to try to resolve the problem but cannot guarantee resolution.
12.2 Journey Breaks:
12.2.1 It is at the discretion of the Driver if the coach takes any breaks during the journey.
12.2.2 If a break is included on a journey then it is the responsibility of the Customer to
return to the vehicle by the time stated by the driver. It is the Customer’s responsibility to
call Festival Coaches, on 07840283375, or ask the Driver to ascertain the time by which they must return to the vehicle. We shall not be liable to you if you miss the coach as a result of returning after this time. We will not reimburse any additional costs you may
incur as a result of you missing the coach.
12.3 You may not board or disembark from a Service except at the stated departure and
arrival points on your ticket, except for any journey breaks deemed necessary by the driver.
12.4 Passenger conduct and behaviour
12.4.1 The Driver has overall and sole responsibility for the safety of the vehicle at all times.
The Driver may eject any passenger from the vehicle at the closest safe location if they
believe their behaviour may risk the safety of themselves or other passengers or is in breach
of Public Service Vehicle (conduct of drivers, inspectors, conductors and passengers)
Regulations 1990. The Driver may refuse to allow a passenger to board the Vehicle or eject
them from the Vehicle if in his sole discretion he considers them unfit to travel for whatever
reason (for example, being drunk or abusive, but not limited to these see para 12.3.2).
The Driver may refuse to continue a journey if in his sole discretion he considers any passenger to be behaving in such a way as may put the safety of other persons and/or the contents of the Vehicle and/or the Vehicle itself at risk. The Driver may eject a person at a safe place if behaving in contravention of the following points as listed in para 12.4.2.
12.4.2 All Customers shall behave in a reasonable, sensible and lawful manner whilst on the
vehicle and always consider the comfort of other passengers. You shall abide by the
(i) You shall not be abusive or threatening to any representative of Festival Coaches or any
(ii) You shall always follow any instructions given by Festival Coaches representatives, including the driver, which is given to ensure the safety of all passengers;
(iii) You shall not behave in a manner which may endanger yourself or any person or
property or the vehicle, including playing music which is audible to others;
(iv) You shall not distract or stop the Driver or other company representatives in carrying out
(v) You shall not cause damage or injury to any other persons or property or the vehicle;
(vi) You shall not consume or take any alcoholic drinks or drugs (other than medicines) onto
(vii) You shall not board a service whilst under the influence or alcoholic drink or drugs or
smoke on the vehicle;
(viii) You shall not board a vehicle whilst being seriously ill;
(ix) No animal, other than those recognised as working dogs, such as guide dogs, hearing
dogs and dogs for epileptics, may be carried on any vehicle without prior written agreement
from the company.
(x) We allow hot drinks fitted with safety lids, cold non-alcoholic drinks and cold food onto
12.3.3 If you do not follow the rules in clause 12.3.2, or we believe you are likely to breach
any of the rules, then we reserve the right to cancel your booking with no refund and take
any necessary measures to ensure the continued safety of our staff, passengers and
12.4.4Should any passengers breach the terms set out in 12.4.2 you should immediately contact us on 07840283375, or alert the driver, any representative on board should not be asked to deal with problem passengers, representatives sole job is to board you they have no remit to act as security for yourself or the driver. This should be dealt with by calling the number given, you may ask the representative to call the on-call number in order to alert us to a problem with another passenger. We will not be liable for refund to you for any act or omission by any other person or passenger.
12.4.5 Any young traveller under the age of 14 years must be accompanied by a passenger
aged 18 years or over whilst travelling.
13.1 Festival Coaches takes very seriously all Health and Safety issues relating to
each aspect of the provision of transport services. Passengers must listen to instruction and
advice from Operational staff and Drivers at all times, which are given out for the safety of
13.2 To comply with law, you must wear, where provided, a seatbelt at all times whilst
seated. It is the customer’s responsibility to meet this requirement.
13.3 Festival Coaches may not legally carry more passengers than the maximum
seating capacity allows.
14.1 Festival Coaches do not retail any travel insurance and there is no travel insurance cover is included in the cost of any purchase from Festival Coaches on any service.
14.2 We strongly recommend that you take out comprehensive personal insurance cover for
cancellation, medical expenses, personal accident, personal baggage, money and public
liability before you travel. You may also wish to ensure that your insurance covers all thirdparty
claims, actions, damages and remedies that may be brought against us in respect of
your travel. If you elect not to take insurance you agree to indemnify us for any costs that
arise which would otherwise have been met had you had taken out such insurance.
15.1 All Festival Coaches prices are subject to variation. Festival Coaches reserves the right to change prices at any time. Following an increase our customers who then wish to cancel their booking must do so by following the Festival Coaches refund terms (as set out in Clause 16)
15.2 Paypal accepts payments in full at the time of booking. No other form of
payment for the booking of tickets is available to Customers booking with Festival Coaches.
These refund terms and conditions apply to a travel ticket and an event entry ticket whether
sold individually or as part of the same transaction. The travel ticket is subject to Festival Coaches terms and conditions.
16.1 Once you have completed the purchase of your ticket if you, the customer, needs to cancel your booking, the following refund schedule will apply;
10 days or more prior to departure date full refund
9 days to 72 hours prior to departure date 50% refund
71 hours or less prior to departure date no refund
16.2 All ticket cancellations and refund claims must be made directly to Festival Coaches.
16.3 If applicable, Festival Coaches will usually refund any monies to you using the same method
used to make the initial payment.
16.4 Refund procedure: The following conditions must be met for any refund.
16.6.1 The “lead” customer named on the ticket and who purchased the ticket must make
the claim. It may be necessary for us to ask for proof of identity to determine whether or not
the claim is valid.
16.6.2 Refund claim should be made as soon as possible.
16.6.3 Festival Coaches reserve the right to charge an administration charge of £5 for
processing a refund.
16.6.5 Once a refund is processed your booking is cancelled and we have no further liability
16.7 All refunds are for the full face value of the travel ticket. No refunds will be given for any booking, credit or debit card, transaction or postage fees that were charged at the time of purchase.
17. Booking Amendments
It is the Customer’s responsibility to ensure the details on the ticket and/or booking confirmation are correct atthe time of booking. We reserve the right to refuse travel to any customer with incorrect service details on their ticket. If travel is refused, then we accept no liability for customers not travelling on the service and any costs that are incurred as a result and no refund will be available.
18. Delivery Policy
18.1 All Festival Coaches tickets are in the form of e-tickets and are sent to the
Customer via e-mail. The Customer must provide a valid e-mail address at the time of
purchase. Festival Coaches accept no responsibility for tickets sent to invalid e-mail
accounts which are provided by the Customer at the time of purchase. It is the Customer’s
responsibility to ensure they provide a correct e-mail address at the time of purchase.
19. Complaints and Commendations
19.1 If you wish to make a complaint regarding any aspect of the service provided by Festival Coaches then do so directly using contact details advertised on the website. If a complaint is made to a member of our staff on site during a day of operation then they will
attempt to resolve the complaint at the time. If this is not possible, Customers will be asked to contact the company directly at a later date. Festival Coaches will assess each complaint on an individual case basis and will respond to the Customer within 30 days of
receipt of the complaint.
19.2. Passenger behaviour - See para 12.4.2 – should other passengers fail to comply with the conditions set out in para 12.3.2 Festival Coaches have no liability for claims for refunds on these grounds. Festival Coaches will endeavour to deal with problem passengers, passengers wishing to complain about other passengers should do so immediately by calling 07840283375 as we cannot take action in hindsight and every attempt should be made at the time of travel to advise Festival Coaches and identify problem passengers to their representatives, or the driver immediately.
19.2 Festival Coaches is always happy to receive commendations for the service it
provides. These can be sent directly to the company via the contact us page on our website or left on our Festival Coaches – Transportation Facebook page.
20. General Terms and Conditions
20.1 Your ticket and any service we provide to our customers shall be governed by English
and Welsh law, and the English and Welsh courts shall have exclusive jurisdiction.
If your ticket is for a service provided entirely within Scotland then this shall be governed by
Scottish law, and the Scottish courts shall have exclusive jurisdiction.
20.2 Severability: Each provision of these Terms and Conditions shall be separate and
severable. If any of these terms and conditions are determined by any competent authority
to be invalid, unlawful or unenforceable to any extent, such term or condition will to that
extent be severed from the remaining terms and conditions. The remaining provisions of
these Terms and Conditions shall continue in full force and effect and be amended as far as
possible to give valid effect to the intentions of the parties under the severed provision.
If any invalid, unenforceable or unlawful provision would be valid, enforceable or lawful if
some part of it were deleted, that provision will apply with whatever modification is
necessary to make it valid, enforceable and lawful.
21. Your personal data:
Festival Coaches may keep a record of your personal data and travel documents.
These may be used by us for a number of reasons, including in the administration of your
ticket, when purchasing any tickets required from Third Parties for all or segments of the
booked journey, exercising any rights under our agreement with you, these Terms and
Conditions, any special conditions of your booking and when ensuring we meet all of our
legal obligations. We may have to provide data to government agencies or other persons or
organisations associated to your travel. We may also need to provide your personal details
to our own staff, sub-contractors and Third Parties. By accepting these terms and conditions
you consent to allow us to use your personal data for any of the reasons given in this clause
or for any further reasons deemed necessary by Festival Coaches.
Further information on the ways in which Festival Coaches protects and uses your
22. Amendments, waivers and modifications:
No employee or representative of Festival Coaches has the right or authority to amend,
waive, alter or modify any clause or provision of these terms and conditions or any specified
additional conditions notified and agreed in writing with the customer by the company.
23. Third Party Rights:
No person other than you and us shall have the benefit of or be entitled to rely upon or
enforce any clause or provision of these terms and conditions or any other term of the
contract between you and us and the Contracts (Rights of Third Parties) Act 1999 shall not
apply, unless otherwise stated in these terms and conditions.
All Notices given by you to us must be given to Festival Coaches using the contact
details on the website.
We may give notice to you at either the e-mail or postal address you provide to us when
making a booking. Notice will be deemed received and properly served one hour after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any
notice, it will be sufficient to prove, in the case of a letter, that such letter was properly
addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was
sent to the specified e-mail address of the addressee.
25. Updates to Terms and Conditions
The above terms and conditions were published and updated on 30th March 2011. We
reserve the right and may be duty bound to update and amend these where necessary. No
notice will be given as to any revisions and we recommend anybody bound by these terms
and conditions ensures they are aware of any updates by viewing these on a regular basis.
26. Contact Us
If you would like to contact us please do so via the details on our website – or by calling us on 07840283375, where you can speak to us directly or leave a message and we will return your call upon request.